In recent years, chatbot technology has rapidly spread across many industries. Particularly in 2020, due to the pandemic, many companies began using chatbots to provide customer support and engage with users. Advances in artificial intelligence technologies and the increased use of smart devices have enhanced the benefits of chatbots for businesses and consumers. Many large brands are engaging with millions of customers through chatbots. For example, when the Nike chatbot was launched on Facebook Messenger in 2017, it led to an 18% increase in shoe sales. However, there is a misconception that chatbots are merely simple robots with limited capabilities that provide basic responses.
Chatbots are now becoming more sophisticated, customized, user-friendly, and even personalized. With advancements in Whatsapp and ChatGPT technologies, the use cases for chatbots are expanding significantly. According to Gartner, by 2023, chatbots will manage 90% of businesses’ customer service operations. Grand View Research forecasts that by 2025, chatbots will reach a global market size of 9.4 billion dollars.
With the development of WhatsApp’s Business API, businesses can now create their own chatbots to interact with customers. These chatbots can perform tasks such as answering customer inquiries, processing orders, or scheduling appointments.
Large language model systems like ChatGPT play a crucial role in the advancement of chatbot technology. Thanks to recent developments, chatbots now use smarter and more natural language. With the evolution of these systems, businesses can now engage with customers in a more realistic and personalized way through AI-powered chatbots.
At QSoft, through our QSoft Cxperium service, we help businesses make the most of chatbot technology. With QSoft Cxperium, we design chatbots that integrate with WhatsApp, Teams, and web services, contributing to customer experience. Additionally, leveraging the latest developments in ChatGPT systems, we transform chatbots into smarter and more efficient digital assistants.
If you want to enhance your business’s customer service and improve efficiency, you can learn more about chatbot technology. Feel free to contact us for more information about QSoft Cxperium service.
